From handshake until final project signoff, and beyond, we treat each customer with respect, share their goals, and take personal ownership of their projects, because our joint success depends on it.
We understand that sometimes you just need a quick “one and done” project to add to your existing marketing portfolio, but sometimes you genuinely need more than a mechanized, factory-produced solution that makes you feel like a number. Sometimes it isn’t that simple. Sometimes you need someone to walk hand-in-hand with you through the initial concept stages, to make sure you cover all of your bases. At SMC Freelance, we offer you as much assistance as you want, at any point in the project, from beginning to end and after, with reporting, reviews, and more. Whatever help you want, for as long as you want it, we can provide comprehensive care to all of your marketing and design needs.
Meaningful Customer Service
Project Planning
At SMC Freelance we start with your end goals in mind first. No matter whether it is new website build, or a series of product specification sheets, we start with reviewing your ultimate purpose for the project. Sometimes we have clients that feel like the just want a “website” without understanding what that all entails. We work with you to understand how to make sure it is successful, and what that “success” should look like. We help you figure out what you really need, not just what you think you want, by asking some simple, yet important questions, such as:
- What is your end goal for this project?
- Is it to generate new sales leads or close business online?
- Are you looking to expand awareness of your current image or update an outdated image?
- What is your message and what story are you trying to tell with this project?
- Who is your target audience and do you have competition in that space?
- How do you plan to measure if this project is successful?
By starting with the end in mind, we can also better create a realistic “go live” date to make sure that all pieces are put in place by the time the project is publicly visible. The last thing any organization needs is an incomplete project with an unclear message being rushed to market. Not only does it look poorly on your company, but it will almost certainly fall short of your expectations. At SMC Freelance, we seek to exceed your expectations, always.
In Process
Once the details of the project have been hashed out and the process of developing it have gotten underway, SMC Freelance will continue to provide updates, feedback and suggestions to improve the project. A large portion of the creative process includes “what if” thinking, we we work with you to find better, more effective ways to engage your intended audience and/or harvest better results for your established goals.
Any new additions to the original scope of work will of course require your approval before any deviation from the original plan takes place. SMC Freelance will also provide a written time sheet for every project, so you can see exactly how our time is being spent on your project, to keep it on schedule, and under budget. Everything we do at SMC Freelance is focused on your benefit from our services, so we can provide updates, drafts and other project status reports to you however you require. If you aren’t satisfied, then neither are we.
After Completion
Once your project is finished, approved by you and “signed off”, we will still continue to provide you with service, sometimes even for free, when we feel it is in the best interest of your company. For example, with your permission, we can regularly check to see if there are software or plugin updates, updated document formats, or other improvements that might be available for your finished project that might enhance its usability. If those updates take us only a few minutes, we will gladly do them for you for free. We want to make sure that nothing gets accidentally messed up with your website, digital collateral, videos, email campaigns, AdWords, etc.
We can also provide you with regular reporting, if not part of your original proposal, for a nominal fee, to help you track your results. This also helps you decide what modifications or improvements to your features or content might be beneficial to keep your goals on track. We can also set you up with monitoring tools, and provide training, to help you manage things on your own if you prefer. Our purpose is to serve you in whatever ways are most meaningful to your organizations, whether that includes post-project maintenance, scheduled reviews, or updates whenever you have content you want to add. At SMC Freelance, we work hand-in-hand with you through the entire project process and after, because we want you to be completely satisfied with the services we offer. We also want you to come back to us again and again for your other marketing and design needs.
Contact Us Today!
For more information about our in-depth customer care, how we assist in the planning stage, in process reporting, and post-project maintenance, please contact us today. We can get your business or non-profit in the fast lane toward reaching your goals with SMC Freelance.
